Shipping Policy
Last Updated: 11 October 2023
Thank you for choosing Veils Furniture for your furniture needs. We strive to provide you with top-quality furniture and excellent customer service. This shipping policy outlines the details of our shipping process to ensure that you have a smooth and pleasant experience when receiving your furniture.
Shipping Times
Processing Time: Once your order is confirmed and payment is received, we will begin processing your order. Please allow 1-2 business days for order processing.
Delivery Time: The delivery time varies depending on your location and the availability of the items you have ordered. We aim to deliver your furniture within the following timeframes:
Standard Shipping: 7-14 business days
Expedited Shipping (if available): 3-7 business days
Please note that delivery times may be subject to change during peak seasons or due to unforeseen circumstances. We will do our best to keep you informed of any delays.
Made-to-Order Items: Some of our products are made-to-order, and they may require additional production time. You will be informed of the estimated production and delivery times when you place your order.
Shipping Methods
We partner with trusted shipping carriers to ensure the safe and timely delivery of your furniture. The shipping method for your order will be determined based on the size and weight of the items, as well as your location. You may choose from the following shipping options during the checkout process:
Standard Shipping: This is our most economical option and typically utilizes ground shipping services.
Expedited Shipping: For those who require their furniture sooner, we offer expedited shipping when available.
Shipping Costs
Shipping costs are calculated based on the size and weight of the items in your order, as well as your location. You can see the shipping costs during the checkout process before making your payment. We may also offer free shipping promotions from time to time.
Delivery Process
Delivery Notification: You will be notified when your order is out for delivery. Our shipping partner will contact you to schedule a suitable delivery time.
Receiving Your Furniture: When your order arrives, please inspect the packaging for any visible damage. If you notice any damage, please document it with photos and inform the delivery personnel. We recommend you open and inspect the items in the presence of the delivery personnel.
Assembly and Setup: Some furniture may require assembly. Assembly instructions and necessary hardware will be included with your order. If you need assistance with assembly, we offer assembly services for an additional fee in select areas.
Damaged or Missing Items
If you receive damaged or missing items, please contact our customer support team within 48 hours of delivery. We will work to promptly resolve the issue and arrange for replacements or refunds as necessary.
Returns and Refunds
For information on our return and refund policies, please refer to our [Return Policy
Contact Us
If you have any questions or need further assistance regarding our shipping policy, please don’t hesitate to contact our customer support team at sales@veilsfurniture.com or 1800 1234 55555.
Veils appreciates your business, and we are committed to providing you with a seamless and enjoyable furniture shopping experience. We look forward to serving you and making your space beautiful with our quality furniture.
Thank you for choosing Veils Furniture !
Please note that this shipping policy is subject to change, and any updates will be reflected on our website.
